At Koru we have reinvented the customer support workflow to include deep integration between your email inbox and your issue tracking and error logging tools. Increase retention and LTV whilst improving engineering efficiency and data driven product decisions
Every customer request starts with an email. Improve organisation and response time by easily assign and filter emails by label, status, assignee and more
Easily assign and edit an email’s labels, assignees and status.
Powerful filtering by label, assignee, linked issues and more.
Never miss a bug or oversee a feature request. Koru allows you to assign existing issues to incoming emails, as well as create new ones directly in the Gmail interface.
Use Koru’s interface and powerful search feature to tag a support request with an existing issue in your project management or issue tracking tool.
If no fitting issue is found, easily create new issues from the email with important information pre-filled. Add a label, add a description and delegate the issue without ever leaving Gmail.
Helping customers is hard. Helping customers when you do not have all the information is impossible. We integrate with your existing tools to give you a full view of the customer and their problem.
Decrease bug resolution time by having a detailed overview of the users version, OS, linked crash and sentry reports, linked issues & more
Make data driven product decisions by seeing which features were most requested
Decrease response times and increase personalisation by having a full overview of the users profile, status, history & more
Increase customer satisfaction and life-time value by keeping them in the loop. Once you have solved the user’s bug or built their dream feature, Koru pre-drafts a follow-up email informing the customer.
Koru’s two way integration with your issue tracking and project management system ensures that emails to the right customers are drafted automatically when issues are closed.
Don’t worry about following up with customers about whether your fix solved their issue or whether they can give you more information. Koru takes care of this for you.
Another tool? Really? No, we don’t replace your current tools, we just augment them.
No new interface. No learning curve. We insert ourselves straight into your Gmail inbox.
Don’t clutter your interface with new labels and don’t worry about creating new accounts. Koru syncs your accounts & labels with github.
No long setup or installation is required to get started. Install the extension, connect your platforms and you are good to go.
At Koru believe in empowering even the busiest PMs, Engineers and Founders, to support customers without compromising their other work. By making your customer support workflows 10x faster, Koru allows anyone to engage directly with customers without significant time investment.
Koru was designed with shortcuts in mind. Assign colleagues, add labels, link issues and more, all without using your mouse.
Create a library of common responses and easily insert them into your emails.
Sync assignees from GitHub and delegate incoming mails. Let your entire team view your shared inbox
7 day free trial, no credit card required to get started. Cancel anytime
9$ per user / month
19$ per user / month
We asked some of our early-access users what they thought of Koru. Here's what they had to say.
“With Koru we don't need to guess what we should build. Having customer requests easily filterable and linkable to open issues helps us prioritize and build the best product possible.”
“Koru has allowed us to cut our bug fix and thus ticket resolution time by 50%.”
“In a startup conserving resources is essential. I used to spend 3 hours per day on customer support. With Koru I now spend less than 30 minutes and my customers are happier than ever.”